Sometimes you will find the street address or any store information incorrect in your orders.
For example please see below image. This order is for store 2201, but has got incorrect street address.
In such scenario you need to contact firstname.lastname@example.org and let us know how this address needs to be updated. Once that is updated by TOE, please restart TOE application.
Then open the affected order and go to Parties tab. Select the incorrect store line, right click and select "Lookup Address". It will automatically fetch the updated store information.
- If the order is still processing now you can process the order normally and it will send the updated store details.
- If the order is completed and you need to re-upload the documents with updated store details you can re-upload the order
Please check the knowledge base document for How to Reupload documents
- If you need to re-import the order to your AC system with updated information please re-import the order
Please check the knowledge base document for How to ReImport orders
- If you need to send the 3PL document again with changes please resend the document to 3PL
Please check the knowledge base document for How to resend a shipment to a Freight Company
Please contact email@example.com if you have more issues.