Technical Issues/Trouble shooting

This area contains articles relating to technical issues or trouble shooting in relation to the application itself.

File Watcher Service Error when processing JSON Files - There is an error in XML document (1, 1).
You may get error logs as per below; 14-Nov-2018 05:47:08 : Processing (XML) file 'C:\Program Files (x86)\The Order Exchange\The Order Exchange\FileCo...
Wed, 14 Nov, 2018 at 6:33 PM
If MYOB v19 is starting to lock
If MYOB v19 is starting to lock than it can be a number of things such as Poor machine performance (they do degrade over time) Poor network performance ...
Fri, 16 Nov, 2018 at 9:34 AM
RSX Price Types
For RSX format documents the following pricetypes are available AAA = NETPRICE net is inc tax Final price, includes any discounts/allowances, fees/charg...
Tue, 28 Apr, 2020 at 12:47 PM
The Order Exchange - Automatic Updates
Hi All Order Exchange need to make a Mandatory update - can you please follow the steps provided below to update the program. IF you get the Update ...
Thu, 21 Mar, 2019 at 1:37 PM
Microsoft SQL Server ports may need to be opened up - Client cannot connect to the SQL database through the network
Microsoft SQL Server ports Comments (0) Ports and protocols used by Microsoft SQL Server database engine (SQLServer). About this ta...
Fri, 21 Jun, 2019 at 1:57 PM
RSX AddressTypeCode
<Address>             <AddressTypeCode>BT</AddressTypeCode> BT and BY - Retailer Company - Server RI and VN - Suppliers company R...
Thu, 11 Jul, 2019 at 8:45 PM
How to recover Database
If TheOrderExchange database is in suspect mode or if it is trying to recover the TOE system will have issues when trying to login in the front end. In this...
Mon, 29 Jul, 2019 at 12:30 PM
FTP issues
FTP (File Transfer Protocol) works by sending and receiving files over two ports: one for moving data between the servers and another for issuing commands. ...
Thu, 22 Aug, 2019 at 8:41 AM
How to Reset an Order
On the Dashboard - right click on an order Select 'Reset' then process the order Note it is important to remove any previously importe...
Wed, 31 Jul, 2019 at 12:30 PM
Error Printing “No host File”
When you try to print Labels through The Order Exchange, first it needs to be verified whether you can access the below; labelservice.hosted-commerce...
Tue, 20 Aug, 2019 at 1:08 PM