Orders

Quantities are not updating as per a change order
This happens when a particular retailer wants to update the quantities, items etc of an existing order. By the time they send this change order the original...
Wed, 1 May, 2019 at 4:40 PM
How the invoice number is set based on multiple Shipments - Dear
Sometimes some customers create multiple shipments for one order. Certain Accounting systems create different numbers when it comes to Sales orders, Shipmen...
Wed, 5 Jun, 2019 at 5:53 PM
How to change an Address
You can change the address on an order by opening the order and going to the Parties Tab, Right click on the address to edit and choose  "Verify This A...
Thu, 4 Jul, 2019 at 2:32 PM
Order Processing Issues - 'Consolidated invoice unit pricing does not match!!'
For some retailers the system send consolidated invoices or ASNs. When generating this consolidated document the system checks whether the unit price of ev...
Mon, 2 Dec, 2019 at 5:04 PM
Error when removing an invoice - Failed to remove the requested invoice
Sometimes when you try to remove an invoice from TOE system it raise an error message; Failed to remove the requested invoice. Invoice 'XXXXXXX...
Wed, 31 Jul, 2019 at 10:07 AM
PO change response time out
When you send a PO change acknowledgement to the retailer and wait for the Change response the order awaits without processing ahead to accept the changes. ...
Wed, 31 Jul, 2019 at 5:34 PM
How the Tax Code is fetched for Order Lines
When the system fetch the tax code for order lines it first check whether there is any RetailerTaxCode. - If there is a retailer tax code that tax code ...
Mon, 16 Sep, 2019 at 6:01 PM
How to update the street address of an existing order
Sometimes you will find the street address or any store information incorrect in your orders.  For example please see below image. This order is for store ...
Mon, 6 Jan, 2020 at 4:14 PM
How to decide when the invoices are sent.
Sometimes you need to invoice orders on an earlier date before the Goods are delivered, but not sent invoices to the retailer until the correct date. In...
Fri, 10 Jan, 2020 at 12:45 PM
View files and transmissions for an Order
To see the transmissions you open the order and go to the Files tab. From there you can see and view files sent and received. You can right clic...
Thu, 30 Jan, 2020 at 10:15 AM