When using CIN 7 it is important to make sure the orders are at the correct stages for processing. There are 3 main stages to be considered.


Dispatched : This will tell us the order has been shipped and the system you send ASN documents when it see this stage being set. NOTE: the system will work of the dispatched quantity so please ensure it is set correctly.


Awaiting Payment: This will tell us the order is ready to be invoice and will send Invoice documents when it see this stage being set. NOTE: the system will work of the dispatched quantity so please ensure it is set correctly.


Cancelled : This will tell us the order is no longer to be processed by the order exchange (you will still need to reject the order through our interface)


If you do not set the stages correctly then the system may not get the correct information. For example is you invoice before dispatching the goods then they system will not see any quantity to ship/invoice. If you are doing this then the stage is highly important.