FAQ 13

• How to log on to the helpdesk
• Privacy Policy
• Terms of Service
• How to contact us
• How to contact SPS Support

See all 13 articles

Getting Started 4

• How to add a secondary email address for Error Notifications
• The Order Exchange Hybrid Mode
• Right Click Menu
• Getting Started

Demonstrations 15

• Datapel
• Dear Systems
• Microsoft Dynamics AX
• MYOB Account Right 2017+
• MYOB Exo

See all 15 articles

Technical Issues/Trouble shooting 21

• The application has failed to start because its side-by-side configuration is incorrect
• An error occured during installation of assembly "Microsoft.VC80.CRT.type="win32
• Application configuration file settings (theorderexchange.exe.config)
• Command Line Arguments
• License check False - Unexpected character encountered while parsing value: <. Path '', line 0, position 0.

See all 21 articles

EDI Order Exchange Migration and Monitoring 1

• EDI Order Exchange Migration and Monitoring

Setup and Settings 6

• Allowing Credit Notes
• SPS Label Service v2
• Inventory Reports - SPS
• Carrier Information : Alpha Codes or Incoterms
• Currency - How to set defaults

See all 6 articles

Xero Support 0

GS1-128 barcodes & SSCC Lable Formats 1

• GS1-128 barcodes

Items 13

• Changing the item description on the order
• Changing the type of a stock item
• How to refresh the Items in the system?
• Retailer Item Codes
• How search of an item works in order validation?

See all 13 articles

Orders 33

• Check an invoices upload status
• Validation Issue on an Order
• How to reupload ASN's or Invoice's in bulk
• How to reimport one or more orders
• How to reject one or more orders

See all 33 articles

Printing 6

• Bunnings Delivery Dockets
• Print Delivery Docket as a PDF
• Exporting data from grids
• The barcode not printing in Delivery Docket
• Printing Price tags only for selected items of an order

See all 6 articles

Processing 6

• Retailer was 'Skipped'
• Welcome to The Order Exchange user activation
• Error Importing orders - Customer Not found in A/C system
• Document Status - AWAITINGSENDCHANGERESPONSE
• Retailer ABC is currently being processed and has been skipped.

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Reports and Analysis 1

• Activity Analysis

Settings/Configuration 11

• Retailer Settings - Overrides
• Instructions to share the program out to other machines.
• How to setup Bunnings FTP details
• How to Add/Change Default Freight Company
• Steps to follow when upgrading your Accounting System

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Terminology 1

• DIFOT - Delivery In Full and On Time

3PLs 6

• The order does not expect a 3PL response. Order '???' File '???'
• How to send an inventory advice to your 3PL
• A shipment has been received for trading partner id 'XXX', but this trading partner is unknown as a retailer setting or as a freight company party id
• Issues with pick information
• How to resend a shipment to a freight or 3PL company

See all 6 articles

Accounting System Settings 141

• Account ID AccountingSystemSetting
• Accounts Receivable Account AccountingSystemSetting
• Api Id AccountingSystemSetting
• Api Key AccountingSystemSetting
• ApiKey AccountingSystemSetting

See all 141 articles

Advanced Business Manager 1

• dbexpsda40 dbxadapter dbxmss dbxoodbc bad image

Accentis 10

• Accentis Setup Manual
• Save Sale Header
• The content type text/html of the response message does not match the content type of the binding (text/xml; charset=utf-8).
• 30-May-2019 02:25:38 : The provided URI scheme 'https' is invalid; expected 'http'.
• Column 'Customer name' does not belong to table AECData

See all 10 articles

Attache 2

• ERROR [00008] [FairCom][ODBC FairCom Driver 11.2.2.22002(Build-170117)][ctreeSQL]
• Logon is denied because the number of distinct user accounts that are allowed to be connected at one time has been reached

Datapel 4

• Screen freezes when printing SSCC labels.
• Job Codes in WMS to import Store Codes from TOE
• Datapel - Order Importing Issues
• Datapel Pick Statuses

DEAR Accounting System 5

• Connecting to DEAR
• DEAR - Importing Orders
• Split Shipments/Backorders and Advanced Orders in Dear Systems
• Auto Emailing SSCC labels in Dear Systems
• Fetching price from Dear price tiers

Dynamics AX 2

• Error importing - How to determine reason
• Dynamics AX Setup

Dynamics Nav 3

• Unable to Connect - Enhanced Security Configuration
• 'The HTTP request is unauthorized with client authentication scheme 'Negotiate'. The authentication header received from the server was ' Negotiate'.'
• The maximum message size quota for incoming messages (###) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element.

Cin 7 4

• Cin 7 processing and Status's
• Setup
• Cin7 Taxcodes
• Cin 7 - Connecting Customer Cards

Indigo8 1

• How to check what information the invoice return from Indigo8

JIWA 2

• How to check a JIWA import issue
• How to Setup Jiwa

MYOB Account Right 14

• Setting up API on a network - configuration file
• Error when Setting UP Account Right Online
• Communications issue after upgrading - Company file version not supported
• Account Right Notes
• How to handle "Freight" field

See all 14 articles

MYOB Advanced 8

• MYOB Advanced Setup
• SaveSale.xls for 6.000.001
• MYOB Advance 'Response status code does not indicate success: 500 (Internal Server Error)
• MYOB Adv Locations and Errors - Location' cannot be found in the system.
• Cannot see the customer through the API, but they are in Advanced

See all 8 articles

Neto 2

• Neto Setup
• Item Barcodes

NetSuite 4

• Setup
• Error in importing Order - [Code=USER_ERROR] Please enter a value for amount.
• Linking an item fulfillment to an invoice
• Using Pricing Matrixes

Ostendo 4

• Setup
• Tax Codes and Tax Matrixes E.G. No Such TAXGROUP [TAXABLE]
• Linking Customer Cards in Ostendo
• API Licence

Quickbooks Desktop 3

• Setup instructions
• There is an invalid reference to QuickBooks Ship Method
• An error has occurred in 'Customers found = 0'

Quick Books Online 4

• Quick Books Online - System Array Empty ()
• Quickbooks Online Setup - Windows
• How to decide which value is set to Ship Via when importing an order
• Quick Books Online - Early Payment Discount

Reckon 4

• Authorizing Reckon
• Requirements to run Reckon Accounting system with TOE
• How to specify the barcode of items in Reckon
• Error Importing orders into Reckon Desktop

SAP B1 1

• SAB B1 Setup

Sybiz.net 1

• Sybiz.Net Setup

Tencia 1

• Tencia import file definition

Xero 5

• Xero - Getting Started
• Xero - Dataflow
• Xero -FAQ
• How to disconnect Xero
• How due date is set up for Sales Invoice

Help 3

• Checking a document issue - REST
• How to resend a document
• How to set up auto approval of orders for a specific retailer

Retailers Settings 115

• Ack Response Timeout RetailerSetting
• ACK Status Code Type RetailerSetting
• Active RetailerSetting
• Allow $0 Invoices RetailerSetting
• Allow Credit Notes RetailerSetting

See all 115 articles

EvergreenConnect 1

• Setup Evergreen Connect

General 1

• How to send an inventory advice to your Retailer

Item Settings 32

• Always uses default tax code ItemSetting
• Barcode Field ItemSetting
• Comment Code ItemSetting
• Default Category ItemSetting
• Default Freight Code ItemSetting

See all 32 articles

SPS V2 Definitions 3

• SPS V2 Definition BigW
• SPS V2 Definition David Jones
• SPS V2 Definition the Iconic