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Knowledge base
General
FAQ
13
How to log on to the helpdesk
Privacy Policy
Terms of Service
How to contact us
How to contact SPS Support
See all 13 articles
Getting Started
4
How to add a secondary email address for Error Notifications
The Order Exchange Hybrid Mode
Right Click Menu
Getting Started
Demonstrations
15
Datapel
Dear Systems
Microsoft Dynamics AX
MYOB Account Right 2017+
MYOB Exo
See all 15 articles
Technical Issues/Trouble shooting
21
The application has failed to start because its side-by-side configuration is incorrect
An error occured during installation of assembly "Microsoft.VC80.CRT.type="win32
Application configuration file settings (theorderexchange.exe.config)
Command Line Arguments
License check False - Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
See all 21 articles
EDI Order Exchange Migration and Monitoring
1
EDI Order Exchange Migration and Monitoring
Setup and Settings
6
Allowing Credit Notes
SPS Label Service v2
Inventory Reports - SPS
Carrier Information : Alpha Codes or Incoterms
Currency - How to set defaults
See all 6 articles
Xero Support
0
Training
GS1-128 barcodes & SSCC Lable Formats
1
GS1-128 barcodes
Items
13
Changing the item description on the order
Changing the type of a stock item
How to refresh the Items in the system?
Retailer Item Codes
How search of an item works in order validation?
See all 13 articles
Orders
33
Check an invoices upload status
Validation Issue on an Order
How to reupload ASN's or Invoice's in bulk
How to reimport one or more orders
How to reject one or more orders
See all 33 articles
Printing
6
Bunnings Delivery Dockets
Print Delivery Docket as a PDF
Exporting data from grids
The barcode not printing in Delivery Docket
Printing Price tags only for selected items of an order
See all 6 articles
Processing
6
Retailer was 'Skipped'
Welcome to The Order Exchange user activation
Error Importing orders - Customer Not found in A/C system
Document Status - AWAITINGSENDCHANGERESPONSE
Retailer ABC is currently being processed and has been skipped.
See all 6 articles
Reports and Analysis
1
Activity Analysis
Settings/Configuration
11
Retailer Settings - Overrides
Instructions to share the program out to other machines.
How to setup Bunnings FTP details
How to Add/Change Default Freight Company
Steps to follow when upgrading your Accounting System
See all 11 articles
Terminology
1
DIFOT - Delivery In Full and On Time
3PLs
6
The order does not expect a 3PL response. Order '???' File '???'
How to send an inventory advice to your 3PL
A shipment has been received for trading partner id 'XXX', but this trading partner is unknown as a retailer setting or as a freight company party id
Issues with pick information
How to resend a shipment to a freight or 3PL company
See all 6 articles
Accounting Systems/ERPs
Accounting System Settings
141
Account ID AccountingSystemSetting
Accounts Receivable Account AccountingSystemSetting
Api Id AccountingSystemSetting
Api Key AccountingSystemSetting
ApiKey AccountingSystemSetting
See all 141 articles
Advanced Business Manager
1
dbexpsda40 dbxadapter dbxmss dbxoodbc bad image
Accentis
10
Accentis Setup Manual
Save Sale Header
The content type text/html of the response message does not match the content type of the binding (text/xml; charset=utf-8).
30-May-2019 02:25:38 : The provided URI scheme 'https' is invalid; expected 'http'.
Column 'Customer name' does not belong to table AECData
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Attache
2
ERROR [00008] [FairCom][ODBC FairCom Driver 11.2.2.22002(Build-170117)][ctreeSQL]
Logon is denied because the number of distinct user accounts that are allowed to be connected at one time has been reached
Datapel
4
Screen freezes when printing SSCC labels.
Job Codes in WMS to import Store Codes from TOE
Datapel - Order Importing Issues
Datapel Pick Statuses
DEAR Accounting System
5
Connecting to DEAR
DEAR - Importing Orders
Split Shipments/Backorders and Advanced Orders in Dear Systems
Auto Emailing SSCC labels in Dear Systems
Fetching price from Dear price tiers
Dynamics AX
2
Error importing - How to determine reason
Dynamics AX Setup
Dynamics Nav
3
Unable to Connect - Enhanced Security Configuration
'The HTTP request is unauthorized with client authentication scheme 'Negotiate'. The authentication header received from the server was ' Negotiate'.'
The maximum message size quota for incoming messages (###) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element.
Cin 7
4
Cin 7 processing and Status's
Setup
Cin7 Taxcodes
Cin 7 - Connecting Customer Cards
Indigo8
1
How to check what information the invoice return from Indigo8
JIWA
2
How to check a JIWA import issue
How to Setup Jiwa
MYOB Account Right
14
Setting up API on a network - configuration file
Error when Setting UP Account Right Online
Communications issue after upgrading - Company file version not supported
Account Right Notes
How to handle "Freight" field
See all 14 articles
MYOB Advanced
8
MYOB Advanced Setup
SaveSale.xls for 6.000.001
MYOB Advance 'Response status code does not indicate success: 500 (Internal Server Error)
MYOB Adv Locations and Errors - Location' cannot be found in the system.
Cannot see the customer through the API, but they are in Advanced
See all 8 articles
Neto
2
Neto Setup
Item Barcodes
NetSuite
4
Setup
Error in importing Order - [Code=USER_ERROR] Please enter a value for amount.
Linking an item fulfillment to an invoice
Using Pricing Matrixes
Ostendo
4
Setup
Tax Codes and Tax Matrixes E.G. No Such TAXGROUP [TAXABLE]
Linking Customer Cards in Ostendo
API Licence
Quickbooks Desktop
3
Setup instructions
There is an invalid reference to QuickBooks Ship Method
An error has occurred in 'Customers found = 0'
Quick Books Online
4
Quick Books Online - System Array Empty ()
Quickbooks Online Setup - Windows
How to decide which value is set to Ship Via when importing an order
Quick Books Online - Early Payment Discount
Reckon
4
Authorizing Reckon
Requirements to run Reckon Accounting system with TOE
How to specify the barcode of items in Reckon
Error Importing orders into Reckon Desktop
SAP B1
1
SAB B1 Setup
Sybiz.net
1
Sybiz.Net Setup
Tencia
1
Tencia import file definition
Xero
5
Xero - Getting Started
Xero - Dataflow
Xero -FAQ
How to disconnect Xero
How due date is set up for Sales Invoice
Trading Partners
Help
3
Checking a document issue - REST
How to resend a document
How to set up auto approval of orders for a specific retailer
Retailers
Retailers Settings
115
Ack Response Timeout RetailerSetting
ACK Status Code Type RetailerSetting
Active RetailerSetting
Allow $0 Invoices RetailerSetting
Allow Credit Notes RetailerSetting
See all 115 articles
EvergreenConnect
1
Setup Evergreen Connect
Items
General
1
How to send an inventory advice to your Retailer
Item Settings
32
Always uses default tax code ItemSetting
Barcode Field ItemSetting
Comment Code ItemSetting
Default Category ItemSetting
Default Freight Code ItemSetting
See all 32 articles
SPS V2 Retailer setups
SPS V2 Definitions
3
SPS V2 Definition BigW
SPS V2 Definition David Jones
SPS V2 Definition the Iconic
Help Desk Software
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