FAQ 11

• How to log on to the helpdesk
• Privacy Policy
• Terms of Service
• How to contact us
• How to contact SPS Support

See all 11 articles

Getting Started 1

• How to add a secondary email address for Error Notifications

Demonstrations 15

• Datapel
• Dear Systems
• Microsoft Dynamics AX
• MYOB Account Right 2017+
• MYOB Exo

See all 15 articles

Technical Issues/Trouble shooting 21

• The application has failed to start because its side-by-side configuration is incorrect
• An error occured during installation of assembly "Microsoft.VC80.CRT.type="win32
• Application configuration file settings (theorderexchange.exe.config)
• Command Line Arguments
• License check False - Unexpected character encountered while parsing value: <. Path '', line 0, position 0.

See all 21 articles

EDI Order Exchange Migration and Monitoring 1

• EDI Order Exchange Migration and Monitoring

Setup and Settings 4

• Allowing Credit Notes
• SPS Label Service v2
• Inventory Reports - SPS
• Carrier Information : Alpha Codes or Incoterms

GS1-128 barcodes & SSCC Lable Formats 1

• GS1-128 barcodes

Items 13

• Changing the item description on the order
• Changing the type of a stock item
• How to refresh the Items in the system?
• Retailer Item Codes
• How search of an item works in order validation?

See all 13 articles

Orders 31

• Check an invoices upload status
• Validation Issue on an Order
• How to reupload ASN's or Invoice's in bulk
• How to reimport one or more orders
• How to reject one or more orders

See all 31 articles

Printing 6

• Bunnings Delivery Dockets
• Print Delivery Docket as a PDF
• Exporting data from grids
• The barcode not printing in Delivery Docket
• Printing Price tags only for selected items of an order

See all 6 articles

Processing 6

• Retailer was 'Skipped'
• Welcome to The Order Exchange user activation
• Error Importing orders - Customer Not found in A/C system
• Document Status - AWAITINGSENDCHANGERESPONSE
• Retailer ABC is currently being processed and has been skipped.

See all 6 articles

Reports and Analysis 2

• Item Analysis
• Activity Analysis

Settings/Configuration 11

• Retailer Settings - Overrides
• Instructions to share the program out to other machines.
• How to setup Bunnings FTP details
• How to Add/Change Default Freight Company
• Steps to follow when upgrading your Accounting System

See all 11 articles

Terminology 1

• DIFOT - Delivery In Full and On Time

3PLs 1

• The order does not expect a 3PL response. Order '???' File '???'

Accounting System Settings 138

• Account ID AccountingSystemSetting
• Accounts Receivable Account AccountingSystemSetting
• Api Id AccountingSystemSetting
• Api Key AccountingSystemSetting
• ApiKey AccountingSystemSetting

See all 138 articles

Advanced Business Manager 1

• dbexpsda40 dbxadapter dbxmss dbxoodbc bad image

Accentis 6

• Accentis Setup Manual
• Save Sale Header
• The content type text/html of the response message does not match the content type of the binding (text/xml; charset=utf-8).
• 30-May-2019 02:25:38 : The provided URI scheme 'https' is invalid; expected 'http'.
• Column 'Customer name' does not belong to table AECData

See all 6 articles

Attache 2

• ERROR [00008] [FairCom][ODBC FairCom Driver 11.2.2.22002(Build-170117)][ctreeSQL]
• Logon is denied because the number of distinct user accounts that are allowed to be connected at one time has been reached

Datapel 3

• Screen freezes when printing SSCC labels.
• Job Codes in WMS to import Store Codes from TOE
• Datapel - Order Importing Issues

DEAR Accounting System 2

• Connecting to DEAR
• DEAR - Importing Orders

Dynamics AX 2

• Error importing - How to determine reason
• Dynamics AX Setup

Dynamics Nav 3

• Unable to Connect - Enhanced Security Configuration
• 'The HTTP request is unauthorized with client authentication scheme 'Negotiate'. The authentication header received from the server was ' Negotiate'.'
• The maximum message size quota for incoming messages (###) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element.

Cin 7 4

• Cin 7 processing and Status's
• Setup
• Cin7 Taxcodes
• Cin 7 - Connecting Customer Cards

Indigo8 1

• How to check what information the invoice return from Indigo8

JIWA 1

• How to check a JIWA import issue

MYOB Account Right 13

• Setting up API on a network - configuration file
• Error when Setting UP Account Right Online
• Communications issue after upgrading - Company file version not supported
• Account Right Notes
• How to handle "Freight" field

See all 13 articles

MYOB Advanced 7

• MYOB Advanced Setup
• SaveSale.xls for 6.000.001
• MYOB Advance 'Response status code does not indicate success: 500 (Internal Server Error)
• MYOB Adv Locations and Errors - Location' cannot be found in the system.
• Cannot see the customer through the API, but they are in Advanced

See all 7 articles

NetSuite 4

• Setup
• Error in importing Order - [Code=USER_ERROR] Please enter a value for amount.
• Linking an item fulfillment to an invoice
• Using Pricing Matrixes

Ostendo 4

• Setup
• Tax Codes and Tax Matrixes
• Linking Customer Cards in Ostendo
• API Licence

Quickbooks Desktop 3

• Setup instructions
• There is an invalid reference to QuickBooks Ship Method
• An error has occurred in 'Customers found = 0'

Quick Books Online 2

• Quick Books Online - System Array Empty ()
• Quickbooks Online Setup - Windows

Reckon 3

• Authorizing Reckon
• Requirements to run Reckon Accounting system with TOE
• How to specify the barcode of items in Reckon

Sybiz.net 1

• Sybiz.Net Setup

Tencia 1

• Tencia import file definition

Xero 2

• Xero Private Connection
• Xero Partner Web Setup

Help 3

• Checking a document issue - REST
• How to resend a document
• How to set up auto approval of orders for a specific retailer

Retailers Settings 102

• Ack Response Timeout RetailerSetting
• ACK Status Code Type RetailerSetting
• Active RetailerSetting
• Allow $0 Invoices RetailerSetting
• Allow Credit Notes RetailerSetting

See all 102 articles

EvergreenConnect 1

• Setup Evergreen Connect

Item Settings 30

• Always uses default tax code ItemSetting
• Barcode Field ItemSetting
• Comment Code ItemSetting
• Default Category ItemSetting
• Default Freight Code ItemSetting

See all 30 articles