Processing
If you receive an email and the logs indicated retailer was 'Skipped' this means that they previous process was still running, so the automated proc...
Fri, 1 Feb, 2019 at 9:06 AM
When you send an email to support for the first time you may receive a welcome email from The Order Exchange as below. A new The Order Exchange account h...
Wed, 12 Jun, 2019 at 9:22 AM
Sometimes when processing orders it ends up with below error; An error has occurred in 'Importing Order' - 'Customer was not found in Accoun...
Thu, 25 Jul, 2019 at 9:50 AM
When the initial order we receive from the retailer has changes, we are sending a change acknowledgement to the retailer which includes all the changes made...
Fri, 26 Jul, 2019 at 10:28 AM
If you see the message 'Retailer <> is currently being processed and has been skipped' then this means that the system attempted to process th...
Thu, 19 Sep, 2019 at 4:14 PM
If you receive this message it means that the last automated process seemed to have taken over the expect time so the system will rerun the schedule again n...
Fri, 20 Sep, 2019 at 9:49 AM
A selection of processing options are available for use when operating within The Order Exchange. To access these options simply select the Action drop-...
Fri, 12 Aug, 2022 at 10:01 AM
A selection of processing options are available for use when operating within The Order Exchange. To access these options simply press the Advanced but...
Fri, 12 Aug, 2022 at 10:01 AM
Sometimes there is an issue while logging to the Order Exchange. Check if they are fully local. This means there is a license issue. The config fi...
Mon, 28 Aug, 2023 at 10:13 AM