Processing

Retailer was 'Skipped'
If you receive an email and the logs indicated retailer was 'Skipped' this means that they previous process was still running, so the automated pr...
Fri, 1 Feb, 2019 at 9:06 AM
Welcome to The Order Exchange user activation
When you send an email to support for the first time you may receive a welcome email from The Order Exchange as below. A new The Order Exchange account h...
Wed, 12 Jun, 2019 at 9:22 AM
Error Importing orders - Customer Not found in A/C system
Sometimes when processing orders it ends up with below error; An error has occurred in 'Importing Order' - 'Customer was not found in Acc...
Thu, 25 Jul, 2019 at 9:50 AM
Document Status - AWAITINGSENDCHANGERESPONSE
When the initial order we receive from the retailer has changes, we are sending a change acknowledgement to the retailer which includes all the changes made...
Fri, 26 Jul, 2019 at 10:28 AM
Retailer ABC is currently being processed and has been skipped.
If you see the message 'Retailer <> is currently being processed and has been skipped' then this means that the system attempted to process ...
Thu, 19 Sep, 2019 at 4:14 PM
Retailer ABC has been processing for to long so attempting to process again.
If you receive this message it means that the last automated process seemed to have taken over the expect time so the system will rerun the schedule again n...
Fri, 20 Sep, 2019 at 9:49 AM