Cannot find Customer


Look for available fields in DEAR


http://support.dearsystems.com/support/solutions/articles/1000057073-customers 


Add Filed in Order Exchange


E.G AdditionalAttribute1



If the following Error occurs


02-Aug-2019 03:06:06 : Importing Order 'RE-TC-TST-111111' for Customer '1509'

02-Aug-2019 03:06:08 : responseString: [{"ErrorCode":400,"Exception":"Sale line (SA1342) containing not existing 'TaxRule'."},{"ErrorCode":400,"Exception":"Sale line (SA1361) containing not existing 'TaxRule'."}] 

02-Aug-2019 03:06:10 : Error #1 importing Order Number 'RE-TC-TST-111111'. Error inserting record.

02-Aug-2019 03:06:11 : Importing order 1 of 1. Order Number 'RE-TC-TST-111111'


Check that the tax code setup is listed in DEAR and that t has been setup correctly in Order Exchange


Check with the client what tax code has been setup on the item or customer


If the following Error occurs


02-Aug-2019 03:15:02 : Importing Order 'RE-TC-TST-111111' for Customer '1509'

02-Aug-2019 03:15:02 : responseString: [{"ErrorCode":404,"Exception":"Location 'Location1' was not found in Locations reference book"}] 

02-Aug-2019 03:15:02 : Error #1 importing Order Number 'RE-TC-TST-111111'. Error inserting record.

02-Aug-2019 03:15:02 : Order # 'RE-TC-TST-111111' dated '18-Jul-2019' for 'The Iconic' has import issues.

02-Aug-2019 03:15:02 : ERROR on Accounting system import for 'The Iconic'. Please check the logs


Then we are trying to send a location which is not setup - ask for the correct location or try to remove it