Customer not being found even though it exists : Welcome to The Order Exchange

Customer not being found even though it exists Print

Modified on: Fri, 29 Oct, 2021 at 9:29 AM

Is the customer exists inside of NetSuite and looks correct but it is not being returned by SuiteTalk then the customer may be corrupt.

This issue was seen at a client site and NetSuite could not determine why the customer was corrupt, but gave the following fix

Create a new customer
Merge the new customer with the old customer making the new customer the primary

Very weird issue and unfortunately not definitive response from NetSuite

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