When an error occurs in TOE it is sent to a specific email address. If you need to add a secondary email to send these emails, please follow below instructi...

If your data is stored in the cloud but you wish to access it locally on your desktop you can now use The Order Exchange in "Hybrid" mode.  To...

When you right click with your mouse on the dashboard you will see a menu that  will give you access to a variety of options: OPEN - Opens the sele...

How do I get my orders in? Tasks are scheduled automatically via your Task Scheduler to send and receive information to and from your retailer, warehouse a...

The dashboard can be set up to the users requirements. If you right click on the headers at the top of the screen you will see the column chooser: thi...

Please watch the below video on how to add and remove columns to your dashboard

1. Go to The Order Exchange Item Details page Menu >Item > Item Details  2. For the items that have alternate barcodes, please click on Edit bu...

At the top of your screen you will see an indication of how your orders are progressing: You can now click on any one of these information boxes...

There are a few options when wanting to run a process on the TOE dashboard: Download and validate - will check the FTP for any new orders and will downl...