Getting Started

How to add a secondary email address for Error Notifications
When an error occurs in TOE it is sent to a specific email address. If you need to add a secondary email to send these emails, please follow below instructi...
Tue, 1 Oct, 2019 at 9:40 AM
The Order Exchange Hybrid Mode
If your data is stored in the cloud but you wish to access it locally on your desktop you can now use The Order Exchange in "Hybrid" mode.  To...
Thu, 26 Mar, 2020 at 2:13 PM
Right Click Menu
When you right click with your mouse on the dashboard you will see a menu that  will give you access to a variety of options: OPEN - Opens the sele...
Fri, 3 Apr, 2020 at 5:14 PM
Getting Started
How do I get my orders in? Tasks are scheduled automatically via your Task Scheduler to send and receive information to and from your retailer, warehouse a...
Thu, 11 Jun, 2020 at 9:56 AM
Column Picker
The dashboard can be set up to the users requirements. If you right click on the headers at the top of the screen you will see the column chooser: thi...
Fri, 4 Jun, 2021 at 1:22 PM
Customising your dashboard
Please watch the below video on how to add and remove columns to your dashboard
Tue, 6 Apr, 2021 at 3:21 PM
How to Enter Alternate Barcode (Web Version)
1. Go to The Order Exchange Item Details page Menu >Item > Item Details  2. For the items that have alternate barcodes, please click on Edit bu...
Thu, 15 Apr, 2021 at 1:27 PM
At the top of your screen you will see an indication of how your orders are progressing: You can now click on any one of these information boxes...
Thu, 10 Jun, 2021 at 12:03 PM
Online Task Processing
There are a few options when wanting to run a process on the TOE dashboard: Download and validate - will check the FTP for any new orders and will downl...
Fri, 11 Jun, 2021 at 11:08 AM
Price Tag Printing
Please follow the below guide to print price tags for items 1. Open the order and right click on one of the Order Lines, and click on Print Tags ...
Tue, 10 Aug, 2021 at 10:12 AM