FAQ

How to log on to the helpdesk
To log into the helpdesk system go to http://theorderexchange.freshdesk.com/support/login  You can log into the support system using your email address ...
Thu, 21 Dec, 2017 at 9:34 AM
Privacy Policy
Privacy Policy The Order Exchange is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experi...
Thu, 28 Dec, 2017 at 2:59 PM
Terms of Service
Terms of Service It is important you are aware of the terms and conditions of use for the The Order Exchange family of websites. Please read the The Order...
Thu, 28 Dec, 2017 at 3:00 PM
How to contact us
You can contact us by using the following details; Sales Department email: sales@theorderexchange.com.au, phone (Australia): 1300780400  internationa...
Thu, 28 Dec, 2017 at 3:39 PM
How to contact SPS Support
You should contact SPS Support for any of the following Any questions about using or operating SPS Fulfillment (Web Portals) Questions about sent docu...
Thu, 25 Jul, 2019 at 10:59 AM
How to use the customer portal
To see how to use the customer portal please review this article https://support.freshdesk.com/support/solutions/articles/37540-using-the-customer-support...
Wed, 13 Jun, 2018 at 11:10 AM
Running in the cloud (Amazon Workspace)
You can run The Order Exchange in the cloud by using an Amazon Workspace. This needs to be set up but your company and is subscription based. Pricing fo...
Wed, 26 Sep, 2018 at 8:09 AM
Supported Accounting/ERP systems
The following accounting/ERP systems are currently supported by The Order Exchange as at the 1-Jan-2019. Note other accounting/ERP systems are continuall...
Mon, 7 Jan, 2019 at 9:49 AM
A shipment has been received for trading partner id 'XXX', but this trading partner is unknown as a retailer setting or as a freight company party id
When you receive the following message it means that you have received a shipment file or an ASN that has a trading partner id that is not known in the syst...
Mon, 6 Jan, 2020 at 6:12 PM
Install Queries
What kind of software will be installed a local server PC ? If the client is using an online/web based accounting system then we wont need to install the s...
Tue, 7 Jan, 2020 at 9:40 AM