Setup and Settings

Allowing Credit Notes
If your retailer wants you to send credit notes then you can turn on the Allow Credit Notes flag in the retailer settings screen (normally in the Exporting ...
Thu, 1 Aug, 2019 at 1:20 PM
SPS Label Service v2
First step is to setup the Licence In TOE - Go to Settings -> Supplier -> Licences Under Scanning App - enter the Licence provided by SPS the...
Wed, 4 Mar, 2020 at 2:11 PM
Inventory Reports - SPS
You can send inventory reports to 2 different locations To the retailer To a 3PL  For a Retailer In the retailer settings set the 'Inventory...
Mon, 4 Jul, 2022 at 11:04 AM
Carrier Information : Alpha Codes or Incoterms
The default carrier information can be found in the Freight Companies section. This information can be read from some ERP systems, otherwise is is defaulted...
Thu, 12 Dec, 2019 at 12:27 PM
Currency - How to set defaults
Normally a retailer will always send orders based on 1 currency, or send a currency code on the orders. In this case you can simply turn on the 'Uses Cu...
Thu, 16 Jul, 2020 at 11:57 AM
Moving Servers
If you are needing to move The Order Exchange from one server to another than this is best done by our qualified staff. The following steps give a basic run...
Thu, 3 Sep, 2020 at 9:13 AM
Online Task Scheduler
TOE Online's scheduler has the ability to now run specific actions, such as downloading during the day, and uploading at night. Actions are : OU...
Tue, 16 Mar, 2021 at 11:03 AM
Printing Price Tags
To select which items have prices tags and which do not, firstly access the Item Details screen by clicking  MENU - ITEM - ITEM DETAILS Find th...
Fri, 4 Jun, 2021 at 1:29 PM
TEMPLATES
Templates can be used to automatically add charges to a retailer when they are not included in the original order. The example below is based on a default &...
Fri, 15 Jul, 2022 at 11:19 AM
How to set up a new Retailer Store
To set up a new retailer store location, based on a request from a client: 1. Access the Actions > Retailers > Retailer Stores from the Admin dash...
Thu, 9 Feb, 2023 at 2:49 PM