Technical Issues/Trouble shooting

This area contains articles relating to technical issues or trouble shooting in relation to the application itself.

The application has failed to start because its side-by-side configuration is incorrect
When the program starts you may get a messages stating "The application has failed to start because its side-by-side configuration is incorrect". ...
Thu, 4 Jan, 2018 at 8:58 AM
An error occured during installation of assembly "Microsoft.VC80.CRT.type="win32
This issue might if the Microsoft Visual C++ 2010 Redistributable Package is not installed properly. I suggest you to uninstall any existing Microsoft Visu...
Mon, 8 Jan, 2018 at 6:50 PM
Application configuration file settings (theorderexchange.exe.config)
The application uses some settings found in the theorderexchange.exe.config file.  These are as follows API.URI : The address of the order exchange on...
Tue, 9 Jan, 2018 at 8:29 AM
Command Line Arguments
The Order Exchange supports a number of command line arguments as described here. Usage: theorderexchange.exe     -? help     -s run in silent mode     ...
Fri, 8 Jun, 2018 at 10:18 AM
License check False - Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
CommandLine: "C:\Program Files (x86)\The Order Exchange\The Order Exchange\TheOrderExchange.exe" DebugMode: False ------------------------------...
Fri, 27 Apr, 2018 at 10:01 AM
Failed to find database - SQL Server Service not started
If you receive a failed to find data message on The Order Exchange it may be that the Microsoft SQL Services have stopped working or failed to start after a...
Mon, 28 May, 2018 at 12:29 PM
Issues when printing Labels
When you try to print Labels through The Order Exchange, first it needs to be verified whether you can access the below; labelservice.hosted-commerce.ne...
Tue, 5 Jun, 2018 at 3:49 PM
Error in printing labels "no such host is known"
When trying to print labels (Pallet labels or Carton labels) the system gives an error saying "No Such Host is known" When this error occurs try ...
Thu, 14 Jun, 2018 at 1:52 PM
Change to SPS setup
SPS are making a change to their EDI connection that must be ACTIONED ASAP as it is a mandatory change which is easy to make. Note that if you do not make t...
Thu, 12 Jul, 2018 at 12:42 PM
Why Task Scheduler stops working suddenly?
Sometimes you might notice that The Order Exchange system is not working correctly. For example you might notice that orders are not coming through to your ...
Wed, 1 Aug, 2018 at 10:51 AM