You may get error logs as per below;
14-Nov-2018 05:47:08 : Processing (XML) file 'C:\Program Files (x86)\The Order Exchange\The Order Exchange\FileCommands\Indigo8 Send ASN JSON File - 992 - 2018-11-14.json'.
14-Nov-2018 05:47:08 : Error deserialising the xml structure.
14-Nov-2018 05:47:08 : There is an error in XML document (1, 1).
14-Nov-2018 05:47:08 : at TheOrderExchange.Common.Functions.Deserialize[T](String serializeObject, Boolean raiseError)
at TheOrderExchange.FileWatcherService.TheOrderExchangeFileWatcherService.FileSystemWatcher1_Created(Object sender, FileSystemEventArgs e)
Make sue the Patch and Licence have been setup correctly
Default location as per below
C:\Program Files (x86)\The Order Exchange\The Order Exchange\TheOrderExchange.FileWatcherService.exe
Open up the file to look at the settings as per below;
<?xml version="1.0" encoding="utf-8"?>
<configuration>
<appSettings>
<add key="WATCH.FOLDER" value="C:\Program Files (x86)\The Order Exchange\The Order Exchange\FileCommands\" />
<add key="WATCH.FILETYPE" value="JSON" /> <!--XML or JSON-->
<add key="WATCH.USERNAME" value="Licence found on opening screen of App" />
</appSettings>
2 main points is the type and value settings – file type will likely be JSON when dealing with Indigo8 and username value is the clients licence name.