You may get error logs as per below;

14-Nov-2018 05:47:08 : Processing (XML) file 'C:\Program Files (x86)\The Order Exchange\The Order Exchange\FileCommands\Indigo8 Send ASN JSON File - 992 - 2018-11-14.json'.

14-Nov-2018 05:47:08 : Error deserialising the xml structure.

14-Nov-2018 05:47:08 : There is an error in XML document (1, 1).

14-Nov-2018 05:47:08 :    at TheOrderExchange.Common.Functions.Deserialize[T](String serializeObject, Boolean raiseError)

   at TheOrderExchange.FileWatcherService.TheOrderExchangeFileWatcherService.FileSystemWatcher1_Created(Object sender, FileSystemEventArgs e)

Make sue the Patch and Licence have been setup correctly

Default location as per below

C:\Program Files (x86)\The Order Exchange\The Order Exchange\TheOrderExchange.FileWatcherService.exe

Open up the file to look at the settings as per below;

<?xml version="1.0" encoding="utf-8"?>



    <add key="WATCH.FOLDER" value="C:\Program Files (x86)\The Order Exchange\The Order Exchange\FileCommands\" />

    <add key="WATCH.FILETYPE" value="JSON" /> <!--XML or JSON-->

    <add key="WATCH.USERNAME" value="Licence found on opening screen of App" />


2 main points is the type and value settings – file type will likely be JSON when dealing with Indigo8 and username value is the clients licence name.