Before we get into the details of how we install and accredit you with your suppliers I would like to say “Welcome” and ensure that you are aware that we are here for you. We need you to understand that you can contact us at any stage for support or any questions you may have at any time. Also no question is “stupid”, if there is a question you have then we would rather that you have the answer rather than dwelling on it. We tend to say that EDI is a ‘team sport’ and by that we mean that there are multiple players involved and we all need to ensure we work together so think of us as an extension of your company and ask away!


So let’s get started!


The process we go through is as follows

1.            Setup of EDI to DEAR

2.            Check the system and ensure it fits in as closely as possible to your current/desired process.

3.            Training

4.            Look for a “Go Live” date



Setup of EDI to DEAR


The Setup has been completed on our end and now needs to be connected to QB


To access our program via the Web page please follow the following directions below;


Go to our login page




Login ID is your email address -> This is usually the primary email account you have provided to us name@emailaadress.com – if that is incorrect let us know and we can update it


Your password will need to be setup via the Forgot your password? link


Go to forgot password and enter your email address – it will send an email to setup your new password, then once setup you can login with the email address and new password


Once Logged in The Order Exchange will need to be connected to ;


Connecting to DEAR


Dear Inventory Setup


Log in to Dear Inventory with the Administrative account and go to “Integrations” on the left menu




Choose API



Choose “+” to add



Then Create


Get the Keys then click Save


Add the keys into the order exchange


In the Order Exchange Dashboard Go to Menu -> Accounting Systems -> Settings





Once connected continue with the below required information 



Setup Company Details


Under Menu - > Supplier 


Double Click on your company name to setup company details




Setup Warehouse / 3PL information


Under Menu -> Warehouses


Double click on the one listed as the default to Edit – or click on the ‘Edit’ command button.



Need address details – enter head office details if it is located in the same location or enter its current location or if offsite. – enter required information highlighted below;



If more than 1 warehouse – click new and enter details of additional locations



Setup Tax Codes


Under Menu -> List -> Tax codes

Once connected to DEAR click refresh Tax Codes



Also confirming what tax codes, you are using – with and without GST? and if they are set on all items?




Setup Customer Imports


Menu -> Retailers 


The Order Exchange can setup this up but we will need you to provide some information as per below;


We will need to check how your customer cards are setup in Dear when importing orders linking to your Retailers 


Is there one account (if so, can you provide the Customer code) or one account per store (If so, they will need to have the store codes attached to the Customer Cards). This is usually can be the trickiest section to setup and will know if it’s working when we get some test orders to try and import.




Once we are all happy with the tests and process we will organize some training and Q&A time. This will include how to monitor the system and get support.



Look for a “Go Live” date

The last step is to look for a go live date. At this stage the system is ready and running but it is just waiting for the go ahead and for trading partners to turn the data feeds on.


Support requests

Simply email support@theorderexchange.com.au. Alternatively (or if it is urgent) please call us on 1300 780 400.


During the first 2 weeks of going live we monitor the system and check to ensure we did not missing anything. If we find any issues then we discuss them with you and rectify any issues ASAP.


After that we normally have you running along with no issues and enjoying the benefits of EDI! But remember to always contact us with any questions.