Sometimes when you try to remove an invoice from TOE system it raise an error message;
Failed to remove the requested invoice.
Invoice 'XXXXXXXX' cannot be removed due to the fact it has closed pallets/cartons on it. Please either reject the invoice, or reopen all the cartons/pallets from the shipment screen.
Please check the logs for more details.
How to re-open carton/pallet labels;
- Select the invoice you need to remove, right click and select ShipmentInfo
2.Then select Reopen Cartons and Pallets
Click OK and Close.
3. Now go to Shipments/Invoices tab again, right click and select Remove