1. Open the Order file and check if the Retailer has sent Header allowance/charge or Line level allowance/charge. 

2. Check the AllowanceChargeCode. 

3. Go to List>Allowance & Charge. Check if there is Line-Item code mapped against that Allowance & Charge.


4. If there is no Line-Item code mapped, ask the client if they already have the Item codes for that allowance/charge.


5. If yes, click on Edit>Add the LineItem code>Update.



6. If not, they would need to add the Item code, refresh items and then follow the above steps.