Neil from Wandering Bear is using  the Cin7 Omni system, support was testing Kehe 850 files and we were waiting for Neil to invoice the 2116841TEST3 file. Neil had previous stated that he had invoiced the 2116841TEST3 file on his end in Cin 7 Omni however in TOE the test file was still showing as "Waiting on Invoice" in TOE.

I asked Mitch, Rita and Sam their thoughts on this. Mitch did some research into the Cin7 Omni system and found per Sam that TOE doesn't generate an 810 until the order in Cin7 Omni is advanced to the "Awaiting Payment" status.

I emailed Neil at Wandering Bear and inquired:

I can see that the stage in cin7 for this order is "Dispatched" and TOE will not generate the invoice file until that stage is "Awaiting Payment".

In your current process, do you have a way to prompt your documents to reach the "Awaiting Payment" stage?'

Neil advanced the order within Cin7 Omni to the "Awaiting Payment" stage and when the hourly process ran for TOE Order#:2116841Test3 moved into the completed status.

I posted to Neil on Team Work and let him know that the order has been moved into the completed status.