Technical Issues/Trouble shooting

This area contains articles relating to technical issues or trouble shooting in relation to the application itself.

Could not load file or assembly 'WeOnlyDo.Security.Cryptography.KeyManager
Sometimes when you run the application it ends up with uploading errors; An error has occurred in 'FTPClient.Connect' - 'Could not load file...
Thu, 19 Sep, 2019 at 1:13 PM
Unable to read data from the transport connection
This error usually means that the target machine is running, but the service that you're trying to connect to is not available. This is a temporary e...
Fri, 24 Sep, 2021 at 9:00 AM
Configuration system failed to initialize
If you see a "Configuration system failed to initialize" then it can be one of 2 things The "TheOrderExchange.exe.config" is corrupt...
Wed, 20 Oct, 2021 at 7:46 PM
Issues printing pricetags
The following is trouble shooting for printing price tags Cannot load SkiaSharp This can sometime happen with the libSkiaSharp.dll is not the correct n...
Mon, 15 Nov, 2021 at 8:56 AM
SQL expression services limit has been reached
If you see the following issue after upgrading to SQL 2019 "Internal error: An expression services limit has been reached. Please look for potentia...
Mon, 29 Nov, 2021 at 7:55 AM
6000 - A business validation error has occurred QUICKBOOKS
Title 6000 - A business validation error has occurred while processing your request URL Name 6000-A-business-validation-error-has-occurred-while...
Fri, 17 Dec, 2021 at 4:54 PM
Failed to get sftp files... continuing to process.' - 'no exception details'
This error occurs when we have attempted to connect to the FTP, however the FTP was unavailable at that time.  We will reconnect on the next run and all...
Mon, 17 Jan, 2022 at 11:15 AM
Disable virtual store (UAC Virtualization)
Ensure program is closed and there is no running task before proceeding. Copy files from virtual folder back into Order Exchange folder and then rena...
Wed, 27 Apr, 2022 at 1:59 PM
The located assembly's manifest definition does not match the assembly reference.
'MYOB.AccountRight.SDK, Version=2021.4.334.0, Culture=neutral, PublicKeyToken=2e515d7fddc28a4e' or one of its dependencies. The located assembly'...
Tue, 8 Feb, 2022 at 11:26 AM
An error has occurred in 'Analysing Order' - inner exception : 'Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
An error has occurred in 'Analysing Order' - inner exception : 'Execution Timeout Expired. The timeout period elapsed prior to completion of the...
Thu, 21 Apr, 2022 at 3:17 PM