Technical Issues/Trouble shooting

This area contains articles relating to technical issues or trouble shooting in relation to the application itself.

Change to SPS Setup (Web)
1. In order to update the Supplier connection settings, setting go to the Menu drop-down in the top left of the web page. Then under Supplier click Connecti...
Mon, 25 Jul, 2022 at 12:07 PM
SPS API Reauthorisation (WIP)
Error : "The SPS document shipping API service token is not set, please refresh it in the supplier licence" This error means that your SPS shi...
Mon, 10 Oct, 2022 at 4:20 PM
RSX Label information
SSCC Label information should be sent in the following locations in the RSX orders   Value RSX Vendor Order/Header/Vendor Region Order/Header/Pack...
Fri, 3 Mar, 2023 at 1:03 PM
(Error) Forbidden: Authentication denied - organisation is suspended.
The error "Forbidden: Authentication denied - organisation is suspended." indicates that the accounting system has suspended access to the applica...
Wed, 22 Mar, 2023 at 3:15 PM
'Error calling 'GetSupplierAllowanceCharges' - Index was outside the bounds of the array.'
May happen after a release and when their Hybrid TOE hasn't been updated to the latest version.  1. Close the order exchange. 2. Open task schedule...
Thu, 6 Jul, 2023 at 11:12 AM
" You cannot add an unordered line to an invoice for this retailer "
The error " you cannot add an unordered line to an invoice for this retailer " indicates items have been manually added orders  & the automat...
Fri, 25 Aug, 2023 at 5:03 PM
Cin7 Omni Dispatched Order status
Neil from Wandering Bear is using  the Cin7 Omni system, support was testing Kehe 850 files and we were waiting for Neil to invoice the 2116841TEST3 file. N...
Thu, 26 Oct, 2023 at 3:39 AM
The Retailer Tax Box and Tax Code Type fields aren't listed under the Advanced settings in the Retailer Detail Page
This issue is occurring for Stick-IT-New USA Customer. Error code: Cannot import the order into the accounting system. [{"ErrorCode":404,"...
Thu, 4 Jan, 2024 at 4:56 AM
Is it possible to modify the way TOE creates the Invoice number to match the way Unleashed creates their Order number?
Trent from Stren-Flex wanted to know if it was possible to modify TOE invoice number to match the way Unleashed creates their Order numbers? Mitch recom...
Fri, 2 Feb, 2024 at 2:52 AM