Orders

How to lookup or verify an address
You may need to either lookup or verify an address on an order. Lookup is where the system will populate the address from our central repository and verify ...
Tue, 3 Jul, 2018 at 4:44 PM
How to Reject/Unreject line of an order?
Sometimes you might want to reject the order line from The Order Exchange system. To do that please open the order, select the line which needs to be reject...
Wed, 18 Jul, 2018 at 10:02 AM
'Method not found: '!!0[] System.Array.Empty()' error when processing the orders
Sometimes when processing the orders the system raise the error message "Method not found: '!!0[] System.Array.Empty()". This occurs because ...
Thu, 19 Jul, 2018 at 10:43 AM
How to remove an unnecessary invoice from the order
Sometimes the orders are importing to the system in a wrong way and the users need to remove the invoice that was created against the order. In that scenari...
Wed, 25 Jul, 2018 at 10:21 AM
How to map Credit Invoices in TOE.
Sometimes credit invoices are raised to reverse the invoices created in the A/C system. But TOE system is not handling credit invoices, so they can not be u...
Mon, 6 Aug, 2018 at 10:08 AM
MYOB Communication Errors
Sometimes when orders are processing it ends up with MYOB Communication errors. To solve this issue it requires to restart the MYOB services if MYOB is not ...
Mon, 8 Oct, 2018 at 11:51 AM
Order importing issues due to maximum internal invoice count
Sometimes when processing orders it ends up with errors due to order importing issues. If you check the logs you will see below error message for the orders...
Mon, 15 Oct, 2018 at 12:04 PM
How to stop sending comment lines to the Accounting System
The user can have a requirement of stop sending comment lines to the Accounting system when the orders are importing. That can be done through the retailer ...
Thu, 18 Oct, 2018 at 12:19 PM
Create cartons based on the item pack size.
When auto picking an order it can be done based on Item pack size. One carton can be created for one pack. For example: If an item AA has item pack size as...
Thu, 15 Nov, 2018 at 11:40 AM
Error when importing - [Code=INVALID_KEY_OR_REF] Invalid item reference key xxxx for subsidiary xx
In Netsuite some users maintain multiple companies (subsidiaries). So they need to make sure that the items are enabled as active items for each company if ...
Wed, 10 Jul, 2019 at 3:04 PM