Technical Issues/Trouble shooting
This area contains articles relating to technical issues or trouble shooting in relation to the application itself.
1. In order to update the Supplier connection settings, setting go to the Menu drop-down in the top left of the web page. Then under Supplier click Connecti...
Mon, 25 Jul, 2022 at 12:07 PM
Error : "The SPS document shipping API service token is not set, please refresh it in the supplier licence" This error means that your SPS shi...
Mon, 10 Oct, 2022 at 4:20 PM
SSCC Label information should be sent in the following locations in the RSX orders Value RSX Vendor Order/Header/Vendor Region Order/Header/Pack...
Fri, 3 Mar, 2023 at 1:03 PM
The error "Forbidden: Authentication denied - organisation is suspended." indicates that the accounting system has suspended access to the applica...
Wed, 22 Mar, 2023 at 3:15 PM
May happen after a release and when their Hybrid TOE hasn't been updated to the latest version. 1. Close the order exchange. 2. Open task schedule...
Thu, 6 Jul, 2023 at 11:12 AM
The error " you cannot add an unordered line to an invoice for this retailer " indicates items have been manually added orders & the automat...
Fri, 25 Aug, 2023 at 5:03 PM
Neil from Wandering Bear is using the Cin7 Omni system, support was testing Kehe 850 files and we were waiting for Neil to invoice the 2116841TEST3 file. N...
Thu, 26 Oct, 2023 at 3:39 AM
This issue is occurring for Stick-IT-New USA Customer. Error code: Cannot import the order into the accounting system. [{"ErrorCode":404,"...
Thu, 4 Jan, 2024 at 4:56 AM
Trent from Stren-Flex wanted to know if it was possible to modify TOE invoice number to match the way Unleashed creates their Order numbers? Mitch recom...
Fri, 2 Feb, 2024 at 2:52 AM